CRITICAL TECH supports the operation of large numbers of technology-based systems. CRITICAL TECH Field Service Representatives (FSRs) perform electronic, electromechanical, mechanical maintenance, and communications support on deployed technologies in austere and difficult-to-support environments. Field personnel are factory trained and certified on original equipment manufacturer (OEM) equipment at the manufacturer’s facility. Our FSRs receive “train-the-trainer” classes enabling them to provide operator training in the field. CRITICAL TECH field service technicians are certified in the following areas by the OEM:
System operation
Troubleshooting to component level and Field Replaceable Unit (FRU) level
Preventive and corrective maintenance actions
Software and hardware configuration and upgrades
Spare parts requirements
Operator training
Management of metrics
CRITICAL TECH field maintenance technician teams are often embedded with prime government prime companies or located on-site at host nation facilities. This ensures for a rapid response to maintenance and field repair issues, thereby resulting in minimal down time and maximum utilization of the equipment. CRITICAL TECH FSRs perform the following functions:
Support initial fielding of systems and provide new equipment training (NET) and refresher training as needed
Implement supply chain coordination with the end-use customer and CRITICAL TECH logistical personnel
Troubleshoot to component level if required, diagnose system performance, repair (remove & replace), and evacuate system components
Perform technology upgrades and system modifications
Assist equipment end-users in the effective implementation, operation, and maintenance of the system
Coordinate with end-use customers and the CRITICAL TECH program office for status reporting